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"In our model, we minimize any incentive to deny legitimate claims as we aim to give back, rather than pocket, leftover monies. After our customers purchase a p
by say_it_as_it_is 6y ago
"In our model, we minimize any incentive to deny legitimate claims as we aim to give back, rather than pocket, leftover monies. After our customers purchase a policy, we ask them to designate a charitable cause for us to support with the residual premiums from their policy. Despite there being no contractual obligation requiring us to donate leftover premiums to nonprofits, when a customer embellishes a claim, such customer reduces the total amount available that can be contributed to nonprofits. As a result, we believe customers are less inclined to embellish claims as they would be hurting a nonprofit they care about, rather than an insurance company they do not."
- strogonoff 6y agoIt seems that Lemonade advertises charity as a psychological trick to make customers willing to claim less money on their insurance, but is unlikely to have processes in place that make donations actually work this way. If Lemonade were serious about charity, wouldn’t they make themselves contractually obligated to donate excesses?