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It's definitely high up on the "not nice" scale, because sending him the PDF would cost them a grand total of zero dollars and zero cents. Not sending him the P
by jarin 16y ago
It's definitely high up on the "not nice" scale, because sending him the PDF would cost them a grand total of zero dollars and zero cents. Not sending him the PDF has probably cost them at least one book sale.
- andymism 16y agoIt's not about the PDF copy having zero marginal cost. Manning is a business that is trying to offer an incentive for customers to buy direct from them. Are you suggesting that they destroy their own value add? Also, I seriously doubt that Manning responded to d0m's request by literally saying: "Fu, it's your problem, next time buy it at manning, not amazon" Pronounced "F-U" and not "foo". The moment you twist someone's wording to sound that aggressive, you're overreacting.
- jarin 16y agoI don't know if I would consider emailing a PDF to a customer who made an honest mistake "destroying your value add". I've given some paid members on setformarriage.com free lifetime accounts because they were consistently forwarding us emails from the spam profiles that made it through our filters. I think the value of overall goodwill to the customers is probably worth it.