Last night, I posted this [http://news.ycombinator.com/item?id=2344594 http://news.ycombinator.com/item?id=2344594], but I guess it flew off the new page before

Last night, I posted this [http://news.ycombinator.com/item?id=2344594 http://news.ycombinator.com/item?id=2344594], but I guess it flew off the new page before too many people had a look at it. It's about a helpdesk system which works completely through email. If there is substantial interest, I might take it up though.