In a quick skim I see the real problem is mentioned several times through the article. The system was designed to "save costs" by removing humans. Not by feed

In a quick skim I see the real problem is mentioned several times through the article. The system was designed to "save costs" by removing humans. Not by feeding the humans a curated and highlighted set of cases to review for confirmation. A proper system would hold for human review as well as have physical mail confirmation sent to relevant addresses.