In software roles, we're often asked by customers to "Build me this.", which is a solution. The first thing we need to actually solve their problem is "what pro

In software roles, we're often asked by customers to "Build me this.", which is a solution. The first thing we need to actually solve their problem is "what problem are you trying to solve?". Sometimes its easy to get an answer to that question immediately, and sometimes you never ever will. If you work in a place where the latter is frequent, find a new job whenever you can. You or your division will be blamed for the bad outcome caused by lack of trust and communication.