4 ms·
I think it's easy to argue that your loudest users aren't a representative sample.
by Jonnax 6y ago
I think it's easy to argue that your loudest users aren't a representative sample.
- Silhouette 6y agoThat is true, but it is also easy to argue that the users who voluntarily consent to sending telemetry, or who don't block "mandatory" telemetry using methods beyond the developer's control, aren't a representative sample either. For example, in what should have been a surprise to no-one, it turned out that "power users" who spend a lot of time with a certain application and heavily customise its UI for their needs were also more likely to change default telemetry options to turn things off. Similarly, systems at work that are managed by specialist staff in large organisations tend to be more tightly locked down than what you find in a small office where Bob sets things up for the new starters when he has a couple of hours free from his usual job. Consequently, when certain big-name software developers redesigned their whole UI, proudly declaring that the new version would be more effective because it was based on what their objective telemetry data had told them about how the application was used, power users instead found the new UI confusing and inefficient. There is always some resistance to change in these situations, but when you have a significant and influential part of your market still not upgrading to your newer products years later and citing the UI as one of their reasons, you've probably made a mistake on that one.
- ulisesrmzroche 6y agoWheres the proof that yak shavers are power users?
- yjftsjthsd-h 6y agoI'm sure that not all yak shavers are power users, but unless your software is already perfect, power shavers will become yak shavers.