4 ms·

Building an Online Community: Just Add Water

34 points by krn 16y ago

arkitaip 16y ago
I (also a metafilter member) have been researching how to manage and moderate online communities this week. Lots of interesting stuff to read but not much scientific research, I'm afraid. Matt, Metafilter's founder, gave a talk on community moderation at this year's SXSWi http://lanyrd.com/2011/sxsw/scrdr/ http://lanyrd.com/2011/sxsw/scrdr/ . To sum it up: good moderation = moderators and powerful troubleshooting/profiling/stats tools. Unfortunately I haven't found much about community growth and innovation, but I've just started my research. I've been thinking about setting up a blog/wiki on this topic. Anyone interested in this?
- zader 16y ago
  Yes, I'm interested. This article was relevant to some community building efforts I'm involved with, and I'd love to read more veteran insights on the subject.
- Mz 16y ago
  This topic comes up often enough that I imagine a blog or wiki would get some interest. As for scientific research: That's really quite hard to do when dealing with people stuff. (I participated in some psych/social research that was laughably badly flawed.) I did some verification of my own ideas for my own edification while very ill, largely housebound and online a great deal. I would basically predict (to myself only) what was going to happen and then watch and see if that actually happened, then intercede at some point and see what happened. My predictions were accurate enough that I concluded I wasn't imagining things and my judgement was fairly good. But there is no documentation of any of that. <shrug>
- metaprinter 16y ago
  I interviews Matt back in December 2008 for my media blog (which has been totally neglected due to family, work and my fishing blog which actually makes money). http://blog.metaprinter.com/2008/12/metafilter-founder-matt-haughey-qa-including-a-few-newspaper-answers/ http://blog.metaprinter.com/2008/12/metafilter-founder-matt-... In that interview he specifically states that he tried lots of different approaches for commenting / regulation / non regulation etc. EDIT: The most community involvement I get is when i give something away. The The regulars and base community utilize the forums and self moderate, though i need to regularly post content for them to discuss.
  - arkitaip 16y ago
    I actually stumbled upon your piece earlier this week - awesome. I've been trying to dig up as much as I can on Metafilter precisely because Matt has had 12 years to try out various moderation/management ideas. If you have the time, I would very much like to hear more about how you manage your community.
    - metaprinter 16y ago
      shoot an email to metaprinter at g m a i l d 0 t c 0 m.
- jdp23 16y ago
  Great idea. And very true that there isn't much research here. The bibliography I did for CFP2008 has links to a couple of great research papers by Susan Herring from about 10 years ago but there's not a lot since then -- http://cfp.wikia.com/wiki/Dealing_with_hate_speech%2C_flaming%2C_and_trolls http://cfp.wikia.com/wiki/Dealing_with_hate_speech%2C_flamin...
brm 16y ago
This is old and not updated anymore but some good thoughts and interviews with Scott Heiferman, Caterina Fake, and Gina Bianchi (Ning)... http://theglueproject.com/ http://theglueproject.com/ Somewhere around online is a really good article with Heather Champ from flickr on how they manage their community as well(From SFGate maybe) Anything from Heather's husband Derek Powazek on community is worth reading as well. Derek and Heather founded JPG Mag together. Edit: Here is the article with Heather Champ, Nasty as They Wanna Be? Policing Flickr.com - http://articles.sfgate.com/2008-09-29/business/17120099_1_flickr-policing-images http://articles.sfgate.com/2008-09-29/business/17120099_1_fl... Another great read about how they built the community at flickr is this A List Apart Article from George Oates: From Little Things, Big Things Grow - http://www.alistapart.com/articles/fromlittlethings/ http://www.alistapart.com/articles/fromlittlethings/
RichardM 16y ago
If it helps, you can find my blog on building online communities here: http://www.feverbee.com http://www.feverbee.com

34 points by krn 16y ago

I (also a metafilter member) have been researching how to manage and moderate online communities this week. Lots of interesting stuff to read but not much scientific research, I'm afraid. Matt, Metafilter's founder, gave a talk on community moderation at this year's SXSWi http://lanyrd.com/2011/sxsw/scrdr/ http://lanyrd.com/2011/sxsw/scrdr/ . To sum it up: good moderation = moderators and powerful troubleshooting/profiling/stats tools. Unfortunately I haven't found much about community growth and innovation, but I've just started my research. I've been thinking about setting up a blog/wiki on this topic. Anyone interested in this?

zader 16y ago
Yes, I'm interested. This article was relevant to some community building efforts I'm involved with, and I'd love to read more veteran insights on the subject.
Mz 16y ago
This topic comes up often enough that I imagine a blog or wiki would get some interest. As for scientific research: That's really quite hard to do when dealing with people stuff. (I participated in some psych/social research that was laughably badly flawed.) I did some verification of my own ideas for my own edification while very ill, largely housebound and online a great deal. I would basically predict (to myself only) what was going to happen and then watch and see if that actually happened, then intercede at some point and see what happened. My predictions were accurate enough that I concluded I wasn't imagining things and my judgement was fairly good. But there is no documentation of any of that. <shrug>
metaprinter 16y ago
I interviews Matt back in December 2008 for my media blog (which has been totally neglected due to family, work and my fishing blog which actually makes money). http://blog.metaprinter.com/2008/12/metafilter-founder-matt-haughey-qa-including-a-few-newspaper-answers/ http://blog.metaprinter.com/2008/12/metafilter-founder-matt-... In that interview he specifically states that he tried lots of different approaches for commenting / regulation / non regulation etc. EDIT: The most community involvement I get is when i give something away. The The regulars and base community utilize the forums and self moderate, though i need to regularly post content for them to discuss.
- arkitaip 16y ago
  I actually stumbled upon your piece earlier this week - awesome. I've been trying to dig up as much as I can on Metafilter precisely because Matt has had 12 years to try out various moderation/management ideas. If you have the time, I would very much like to hear more about how you manage your community.
  - metaprinter 16y ago
    shoot an email to metaprinter at g m a i l d 0 t c 0 m.
jdp23 16y ago
Great idea. And very true that there isn't much research here. The bibliography I did for CFP2008 has links to a couple of great research papers by Susan Herring from about 10 years ago but there's not a lot since then -- http://cfp.wikia.com/wiki/Dealing_with_hate_speech%2C_flaming%2C_and_trolls http://cfp.wikia.com/wiki/Dealing_with_hate_speech%2C_flamin...

brm 16y ago

This is old and not updated anymore but some good thoughts and interviews with Scott Heiferman, Caterina Fake, and Gina Bianchi (Ning)... http://theglueproject.com/ http://theglueproject.com/ Somewhere around online is a really good article with Heather Champ from flickr on how they manage their community as well(From SFGate maybe) Anything from Heather's husband Derek Powazek on community is worth reading as well. Derek and Heather founded JPG Mag together. Edit: Here is the article with Heather Champ, Nasty as They Wanna Be? Policing Flickr.com - http://articles.sfgate.com/2008-09-29/business/17120099_1_flickr-policing-images http://articles.sfgate.com/2008-09-29/business/17120099_1_fl... Another great read about how they built the community at flickr is this A List Apart Article from George Oates: From Little Things, Big Things Grow - http://www.alistapart.com/articles/fromlittlethings/ http://www.alistapart.com/articles/fromlittlethings/

RichardM 16y ago

If it helps, you can find my blog on building online communities here: http://www.feverbee.com http://www.feverbee.com