> And, as a user, you could actually call a company, get a humanoid and ask them a question! Human-based customer support still exists today, at least for expe

> And, as a user, you could actually call a company, get a humanoid and ask them a question! Human-based customer support still exists today, at least for expensive enterprise software. Companies actually pay for yearly support contracts so they can get their questions answered and get help with technical issues.