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> Heap also found a lot of success on HN when they launched: https://news.ycombinator.com/item?id=5424206 https://news.ycombinator.com/item?id=5424206. While th
by hitekker 6y ago
> Heap also found a lot of success on HN when they launched: https://news.ycombinator.com/item?id=5424206 https://news.ycombinator.com/item?id=5424206. While there was a lot of excitement early on, the kind of crowd it attracted wasn't a good demographic to sell to long term.
I hope posthog's founders heed this crucial implication: the paying customer for analytics are analysts, not engineers.
Analysts want analytics that work. Engineers want analytics to go away. An analyst wants to augment their data analysis, in order to produce more conclusions or support more decisions for the decision makers they report to. An engineer wants to focus on building technically challenging, long-lived systems, not on churning out short-lived weapons in the justification-explanation wars waged between Data Science, Business Intelligence, Product Management and the C-Suite.
To use a market analogy, the engineer-as-a-customer will pay on cost, not value. Analytics are necessary but secondary to their day-to-day work: for most, it's just a one-line telemetry SDK logging call. If an engineer builds a feature doesn't lead to an uptick in a business metric, that engineer can shift to another org with little fuss. The analyst, on the other hand, is tied to proving the performance of their feature or subject-of-analysis. The longer an analyst has to wait for engineering to build a tool to analyze (sell) a feature, the riskier their position is in the company. Analysts like Product Managers or embedded Data Scientists or BI experts, will accordingly pay a value-based price for analytics. They need it for their jobs.
Posthog will likely work for companies where engineers are also analysts. But in larger companies where the roles are more clearly divided, I forsee posthog's current focus leading them astray.