> > This comes up every time from people who don't understand the regulatory landscape > I work in finance, are obliged to complete a number of yearly training

> > This comes up every time from people who don't understand the regulatory landscape > I work in finance, are obliged to complete a number of yearly trainings regarding KYC and money laundring and understand the regulatory lanscape very well, thank you very much. Funny, you said earlier that you don't live in the UK, which makes me think you don't understand the UK retail banking regulatory landscape at all. > Regulatory requirements do not mandate to treat your customers like shit. Throw in algorithms that just decide that You! Are Banned! for wild and wonderful reasons and a totally shitty customer support by design. This regulations literally say that you're not allowed to tell the account holder why their account got restricted. If you think that's treating "customers like shit", your problem is with the legs, not the banks. As for 'algorithms', what's the alternative? Human review (doesn't scale, still doesn't work) or not doing it at all (not legal)? Automated fraud detection systems are far from perfect, but it's an incredibly hard problem to solve.