>Regulatory requirements do not mandate to treat your customers like shit. Throw in algorithms that just decide that You! Are Banned! for wild and wonderful rea

>Regulatory requirements do not mandate to treat your customers like shit. Throw in algorithms that just decide that You! Are Banned! for wild and wonderful reasons and a totally shitty customer support by design. What can they say other than "your account has been frozen" if there's legislation that says "tipping off" is an offence offence that carries a maximum penalty of five years’ imprisonment and/or an unlimited fine? They can't explain they've made a suspicious activity report. They can't explain what has caused the account to be frozen. And there's no way for the bank or other participants in the regulatory process to defend themselves or explain why customer X was flagged. All we ever see are the customer's side of the story. And yes, there will be false positives. Yes, there will be consequences. That's what happens when bank accounts get frozen. Why is it surprising that this happens when there's personal liability, though? I agree it's far from ideal, but change here needs to take place way above the individual banks.