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You gave a significant chunk of their profit to Amazon; it would be nice if they still gave you the PDF (which is the bonus for ordering directly from them), bu

You gave a significant chunk of their profit to Amazon; it would be nice if they still gave you the PDF (which is the bonus for ordering directly from them), but not doing so is just "not nice", not rage-worthy. If you really wanted it, you could have cancelled your Amazon order and placed your order with manning...

d0m 16y ago
The thing is, on joyofclojure.com, it says: "[...]The Joy of Clojure can now be pre-ordered, which gives you access to the entire book as a PDF now, plus other formats including the printed book once they're available." Which is misleading because you only get the pdf if it get pre-ordered FROM MANNING. And, yes, you are right that I give a part of their profit to amazon, but I still give them money. Maybe you are right that it is just "not nice" and not rage-worthy. Still, I don't like the idea of a company being "not nice" to someone giving them money.
- gojomo 16y ago
  Yes, that should be worded clearer. But, there's still a way for you to get the advance PDF and Manning to get what they expected in return: you can still cancel your Amazon order and order from Manning instead. Problem solved. If you don't want to do that, then you're over-reacting.
- dmoney 16y ago
  It doesn't say anything about the PDF on the Amazon page, not that that's an excuse for Manning to be rude. Was it really an "FU" or just a polite "no"? It looks like the page has been amended to say "The Joy of Clojure can now be pre-ordered from Manning".
charlieconroy 16y ago
"You gave a significant chunk of their profit to Amazon" Are you implying this gives Manning reason for the disdain they showed him? From the rough translation it seems disdainful. He/she is a customer regardless of whatever vehicle (Amazon) he/she uses. Personally, they should work with you to remedy this situation through various steps. The first should be try to cancel your amazon order and place it through Manning. If that doesn't work, then ... You have every right to be angry at your bad customer service experience.
deleted 16y ago
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jarin 16y ago
It's definitely high up on the "not nice" scale, because sending him the PDF would cost them a grand total of zero dollars and zero cents. Not sending him the PDF has probably cost them at least one book sale.
- andymism 16y ago
  It's not about the PDF copy having zero marginal cost. Manning is a business that is trying to offer an incentive for customers to buy direct from them. Are you suggesting that they destroy their own value add? Also, I seriously doubt that Manning responded to d0m's request by literally saying: "Fu, it's your problem, next time buy it at manning, not amazon" Pronounced "F-U" and not "foo". The moment you twist someone's wording to sound that aggressive, you're overreacting.
  - jarin 16y ago
    I don't know if I would consider emailing a PDF to a customer who made an honest mistake "destroying your value add". I've given some paid members on setformarriage.com free lifetime accounts because they were consistently forwarding us emails from the spam profiles that made it through our filters. I think the value of overall goodwill to the customers is probably worth it.

d0m 16y ago

The thing is, on joyofclojure.com, it says: "[...]The Joy of Clojure can now be pre-ordered, which gives you access to the entire book as a PDF now, plus other formats including the printed book once they're available." Which is misleading because you only get the pdf if it get pre-ordered FROM MANNING. And, yes, you are right that I give a part of their profit to amazon, but I still give them money. Maybe you are right that it is just "not nice" and not rage-worthy. Still, I don't like the idea of a company being "not nice" to someone giving them money.

gojomo 16y ago
Yes, that should be worded clearer. But, there's still a way for you to get the advance PDF and Manning to get what they expected in return: you can still cancel your Amazon order and order from Manning instead. Problem solved. If you don't want to do that, then you're over-reacting.
dmoney 16y ago
It doesn't say anything about the PDF on the Amazon page, not that that's an excuse for Manning to be rude. Was it really an "FU" or just a polite "no"? It looks like the page has been amended to say "The Joy of Clojure can now be pre-ordered from Manning".

charlieconroy 16y ago

"You gave a significant chunk of their profit to Amazon" Are you implying this gives Manning reason for the disdain they showed him? From the rough translation it seems disdainful. He/she is a customer regardless of whatever vehicle (Amazon) he/she uses. Personally, they should work with you to remedy this situation through various steps. The first should be try to cancel your amazon order and place it through Manning. If that doesn't work, then ... You have every right to be angry at your bad customer service experience.

deleted 16y ago

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jarin 16y ago

It's definitely high up on the "not nice" scale, because sending him the PDF would cost them a grand total of zero dollars and zero cents. Not sending him the PDF has probably cost them at least one book sale.

andymism 16y ago
It's not about the PDF copy having zero marginal cost. Manning is a business that is trying to offer an incentive for customers to buy direct from them. Are you suggesting that they destroy their own value add? Also, I seriously doubt that Manning responded to d0m's request by literally saying: "Fu, it's your problem, next time buy it at manning, not amazon" Pronounced "F-U" and not "foo". The moment you twist someone's wording to sound that aggressive, you're overreacting.
- jarin 16y ago
  I don't know if I would consider emailing a PDF to a customer who made an honest mistake "destroying your value add". I've given some paid members on setformarriage.com free lifetime accounts because they were consistently forwarding us emails from the spam profiles that made it through our filters. I think the value of overall goodwill to the customers is probably worth it.