This, I think, is exactly why everyone I know who is happy with their backlog management does it in an Excel spreadsheet or Google Sheets. I'm fine with ticket

This, I think, is exactly why everyone I know who is happy with their backlog management does it in an Excel spreadsheet or Google Sheets. I'm fine with ticketing systems for handling immediate work in progress. Which, incidentally, is what they're meant to be used for. Every time I've ever seen people try to juggle business priorities and long-term goals in a ticketing system, though, the end result has always struck me as being something of a failed experiment to develop a product that works well as both an ice cream topping and an engine lubricant.