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In my experience, the final sorting needs to be done by a collaboration between ticket manager and someone-who-understands-technology anyway. If the ticket mana
by Almad 6y ago
In my experience, the final sorting needs to be done by a collaboration between ticket manager and someone-who-understands-technology anyway. If the ticket manager doesn't have a clue, they can't make judgement calls necessary as for nontrivial software, it can be hard to say if this is one day or one year of work.
And that affects prioritization a lot.
- nicbou 6y agoThat would be me. My job is to clarify requirements, gather assets and prepare tasks so that tickets spend less time in progress. This involves adding a triage column before the todo column. This column is for tickets that are necessary, but not prioritised or ready to work on.