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Why not have the clerk assign the severity? Why can't the programmer and clerk discuss the problem themselves if there is uncertainty? The only problems in you
by ydlr 6y ago
Why not have the clerk assign the severity? Why can't the programmer and clerk discuss the problem themselves if there is uncertainty?
The only problems in your scenario arise from the introduction of a boss as go-between.
- twic 6y agoI am proposing that the clerk should assign the severity. You could have the programmers do the prioritisation, if they had the business understanding to do that. In that case, they're also the boss. The severity assigned by the clerk could still be a useful starting point.