In this particular case, as a paying customer of 1Password who hasn't been terribly impressed by their customer support, I think I'd switch to this offering if

In this particular case, as a paying customer of 1Password who hasn't been terribly impressed by their customer support, I think I'd switch to this offering if the experience was at least comparable to 1PW. I had some issues with 1PW not syncing immediately from computer to mobile, and I posted my annoyance with the fact that the Force Sync button had been removed. The response? Paraphrased, "we took it out because we want people to report the bug to us." Who's paying who?