3 ms·

You bought a non-refundable ticket. Be happy they are even giving you $49.

• corin_ 16y ago
  Exactly, if you buy "a non-refundable ticket" you can't complain even if they don't refund any of it.
  • erikpukinskis 16y ago
    This is not an airline user forum. It's an entrepreneurship forum. The point is not to discuss his rights and opportunities as a consumer. The point is to learn something about customer service and the business tradeoffs of different refund policies.
    • corin_ 16y ago
      That's not what the author was doing though. He could have written suggesting how they ought to improve their business, but no, he wrote complaining about how they had done exactly what he knew they would do when he bought the ticket.