I don’t mind the downvotes -- I have to share this tangentially relevant bit because it’s so great: United Breaks Guitars http://www.davecarrollmusic.com/ubg/ h

I don’t mind the downvotes -- I have to share this tangentially relevant bit because it’s so great: United Breaks Guitars http://www.davecarrollmusic.com/ubg/ http://www.davecarrollmusic.com/ubg/. Another example of customer hostility ending up costing the company. Fantastic blog post, by the way.