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It's in Apple's best interest to maintain high customer satisfaction, because that's how they get repeat business. This question is in the same vein as hypothe
by npunt 6y ago
It's in Apple's best interest to maintain high customer satisfaction, because that's how they get repeat business.
This question is in the same vein as hypothetical questions like 'what prevents Apple from violating people's privacy to sell/use their data'. The answer is always the same: pick a business model that aligns customer and company interests, and these things won't happen.
Apple thinks in long term customer relationships measured in customer lifetime value, which can be 10s of thousands of dollars over decades of customer relationship. To sacrifice that for a few extra bucks on screen repair would be really dumb.
- ClumsyPilot 6y ago> 10s of thousands of dollars over decades of customer relationship. To sacrifice that for a few extra bucks on screen repair would be really dumb. Have we never seen management prioritise short term gains and next quarterly report over long term profits? Think of 2008 and the Boeing disasters. Almost everyone involved knew that this will blow up one day, and yet they kept going.
- npunt 6y agoYou're making a general point about a specific company. Look at the history of Apple, what it says, how it acts, and how that has changed or not over the past 44 years. It's always possible to conjure up the hundreds of ways businesses can fail, but I don't think it adds anything meaningful to the issue at hand.