4 ms·

I'm going through issues with G Suite as an admin. They randomly blocked my account falsely accusing me of sending spam. I can't even access the help support te

by boromi 6y ago

I'm going through issues with G Suite as an admin. They randomly blocked my account falsely accusing me of sending spam. I can't even access the help support team sicne I can't login to the system.

fouric 6y ago
This is completely insane - there's absolutely no legitimate reason for Google to lock you out of your account, even if you were sending spam emails. Disable your ability to send new emails, maybe. Lock you out of your email inbox, maybe. But completely prevent you from accessing your account, and therefore even appealing? Inexcusable.
- skrebbel 6y ago
  Come on bear with them. They're not a very big or technically sophisticated company, so they only have one big on/off button per account.
m0xte 6y ago
G Suite is a shit show. Had major problems with a trial. Firstly it would just redirect back to the admin console if I hit gmail. Support couldn’t fix it. Also you can’t give anyone access to YouTube (!) for 60 days after signing up or paying $30 in credit. Which is no good because when you pay them £30 fuck all happens. And again support were useless. Happy O365 customer now. And I’ve used support which was excellent.
- boromi 6y ago
  What's O365. Honestly I've tried everything and can't find any support pages. In order to get support you need to login to admin console on G Suite, well how the heck am I supposed to do that if I can't login to begin with? This is the generic https://imgur.com/a/lgRby50 https://imgur.com/a/lgRby50 page I get. It's been almost a week and a half, more than 5 business days, and I haven't heard back from my request to restore my account. The problem is that they have my data and my credit card for this G Suite account.
  - shakna 6y ago
    > What's O365. I assume Office 365, from Microsoft.
  - toast0 6y ago
    I don't know if it would work these days, but I'd go down to their offices with a sign saying "I need help with my account" and march in front of their office. Be calm and civil and maybe you'll get some where. Or maybe there's a phone number on your credit card bill / that you can get from your credit card charges.

by boromi 6y ago

I'm going through issues with G Suite as an admin. They randomly blocked my account falsely accusing me of sending spam. I can't even access the help support team sicne I can't login to the system.

fouric 6y ago

This is completely insane - there's absolutely no legitimate reason for Google to lock you out of your account, even if you were sending spam emails. Disable your ability to send new emails, maybe. Lock you out of your email inbox, maybe. But completely prevent you from accessing your account, and therefore even appealing? Inexcusable.

skrebbel 6y ago
Come on bear with them. They're not a very big or technically sophisticated company, so they only have one big on/off button per account.

m0xte 6y ago

G Suite is a shit show. Had major problems with a trial. Firstly it would just redirect back to the admin console if I hit gmail. Support couldn’t fix it. Also you can’t give anyone access to YouTube (!) for 60 days after signing up or paying $30 in credit. Which is no good because when you pay them £30 fuck all happens. And again support were useless. Happy O365 customer now. And I’ve used support which was excellent.

boromi 6y ago
What's O365. Honestly I've tried everything and can't find any support pages. In order to get support you need to login to admin console on G Suite, well how the heck am I supposed to do that if I can't login to begin with? This is the generic https://imgur.com/a/lgRby50 https://imgur.com/a/lgRby50 page I get. It's been almost a week and a half, more than 5 business days, and I haven't heard back from my request to restore my account. The problem is that they have my data and my credit card for this G Suite account.
- shakna 6y ago
  > What's O365. I assume Office 365, from Microsoft.
- toast0 6y ago
  I don't know if it would work these days, but I'd go down to their offices with a sign saying "I need help with my account" and march in front of their office. Be calm and civil and maybe you'll get some where. Or maybe there's a phone number on your credit card bill / that you can get from your credit card charges.