4 ms·

Namecheap dumping personal info without informing their customer (https://news.ycombinator.com/item?id=18063667 https://news.ycombinator.com/item?id=18063667),

Namecheap dumping personal info without informing their customer (https://news.ycombinator.com/item?id=18063667 https://news.ycombinator.com/item?id=18063667), Namecheap threatening to shut down a site if the customer doesn’t delete two images posted there within 24 hours (https://news.ycombinator.com/item?id=14139288 https://news.ycombinator.com/item?id=14139288)

artificial 6y ago
Which registrar is recommended?
- abc-xyz 6y ago
  I personally prefer Gandi, but also use name.com and Cloudflare - haven't heard any horror stories about either of those 3 registrars.
  - snazz 6y ago
    Cloudflare Registrar had some issues at one point but they had more to do with a broken system that assumed the domain was purchased elsewhere than anything else, if I remember correctly. Their support apparently handled that case very well.
  - gfs 6y ago
    Gandi had its own horror story not too long ago too: https://news.ycombinator.com/item?id=22001822 https://news.ycombinator.com/item?id=22001822 I am a fan of NameCheap personally.
- beardbound 6y ago
  I have used hover for years and quite like them. The customer support was awesome when I had an issue with getting a .com.au domain setup for a business. Australia has some extra requirements for domains that I wasn't familiar with. I also like to have my domains separate from everything else so if I move hosts/email providers it's easy.
- mech422 6y ago
  I like easydns - don't know who they resell thru, but it's awesome being able to call and get a real engineer on the phone and not a call center. I've been using them for years, and never had any technical issues...
  - jtl999 6y ago
    They have their own accreditation for .COM/.NET/.ORG/.INFO/.CA (and maybe a few others) else they fallback to Tucows OpenSRS system, which is decent except in the case of needing advanced features like DNSSEC (for certain TLDs) where they seemingly have a "Half Life 3" type schedule of deploying new features
- chrisweekly 6y ago
  I've been happy with my dedicated providers: IWantMyName.com (registrar)and DNSMadeEasy.com (DNS).
- vpzom 6y ago
  I've been using Porkbun for a while now
notriddle 6y ago
> Namecheap threatening to shut down a site if the customer doesn’t delete two images posted there within 24 hours Better than what Google Domains did to Gitbook.
JimDabell 6y ago
> Namecheap dumping personal info without informing their customer Something similar happened to me – Namecheap dumped the wrong (private) information into WHOIS immediately after a redesign of their systems. It definitely was not user error. Dealing with Namecheap's customer support to try to resolve this was possibly the worst customer support experience I've had in 20+ years in the tech industry. Lots of lies about getting back to me the next day, passing the buck, blaming everybody but themselves, extended periods of flat-out ignoring me, and eventually a complete inability to fix it. I've been a happy user of Hover ever since, but I'm unable to recommend them – ironically because nothing has ever gone wrong with them. I used to recommend Namecheap until that nightmare happened, then I found out just how shockingly useless they are when it comes to customer support and privacy. Ever since, I only recommend services where something has gone wrong so that I know they are capable of resolving problems well. I regret ever recommending Namecheap and don't want to make the same mistake again. Some more Namecheap horror stories here: https://news.ycombinator.com/item?id=18087862 https://news.ycombinator.com/item?id=18087862

artificial 6y ago

Which registrar is recommended?

abc-xyz 6y ago
I personally prefer Gandi, but also use name.com and Cloudflare - haven't heard any horror stories about either of those 3 registrars.
- snazz 6y ago
  Cloudflare Registrar had some issues at one point but they had more to do with a broken system that assumed the domain was purchased elsewhere than anything else, if I remember correctly. Their support apparently handled that case very well.
- gfs 6y ago
  Gandi had its own horror story not too long ago too: https://news.ycombinator.com/item?id=22001822 https://news.ycombinator.com/item?id=22001822 I am a fan of NameCheap personally.
beardbound 6y ago
I have used hover for years and quite like them. The customer support was awesome when I had an issue with getting a .com.au domain setup for a business. Australia has some extra requirements for domains that I wasn't familiar with. I also like to have my domains separate from everything else so if I move hosts/email providers it's easy.
mech422 6y ago
I like easydns - don't know who they resell thru, but it's awesome being able to call and get a real engineer on the phone and not a call center. I've been using them for years, and never had any technical issues...
- jtl999 6y ago
  They have their own accreditation for .COM/.NET/.ORG/.INFO/.CA (and maybe a few others) else they fallback to Tucows OpenSRS system, which is decent except in the case of needing advanced features like DNSSEC (for certain TLDs) where they seemingly have a "Half Life 3" type schedule of deploying new features
chrisweekly 6y ago
I've been happy with my dedicated providers: IWantMyName.com (registrar)and DNSMadeEasy.com (DNS).
vpzom 6y ago
I've been using Porkbun for a while now

notriddle 6y ago

> Namecheap threatening to shut down a site if the customer doesn’t delete two images posted there within 24 hours Better than what Google Domains did to Gitbook.

JimDabell 6y ago

> Namecheap dumping personal info without informing their customer Something similar happened to me – Namecheap dumped the wrong (private) information into WHOIS immediately after a redesign of their systems. It definitely was not user error. Dealing with Namecheap's customer support to try to resolve this was possibly the worst customer support experience I've had in 20+ years in the tech industry. Lots of lies about getting back to me the next day, passing the buck, blaming everybody but themselves, extended periods of flat-out ignoring me, and eventually a complete inability to fix it. I've been a happy user of Hover ever since, but I'm unable to recommend them – ironically because nothing has ever gone wrong with them. I used to recommend Namecheap until that nightmare happened, then I found out just how shockingly useless they are when it comes to customer support and privacy. Ever since, I only recommend services where something has gone wrong so that I know they are capable of resolving problems well. I regret ever recommending Namecheap and don't want to make the same mistake again. Some more Namecheap horror stories here: https://news.ycombinator.com/item?id=18087862 https://news.ycombinator.com/item?id=18087862