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Just out of curiosity- when Google is infamous for hard-to-reach human support, what in the Internet would make anyone interested to register their domain with

Just out of curiosity- when Google is infamous for hard-to-reach human support, what in the Internet would make anyone interested to register their domain with them? Do they provide some sort of security or insurance that I am unaware of? All the popular dedicated domain registrars I have used so far have excellent human support. Godaddy, namecheap, namesilo to name a few. I don't know if big companies or corporate use something more to secure their domain names and DNS, do they?

TeMPOraL 6y ago
> Just out of curiosity- when Google is infamous for hard-to-reach human support, what in the Internet would make anyone interested to register their domain with them? I think that, despite what frequenting HN may make you think, most people using Google's services - even the more complex or paid ones - aren't aware of the problems with support.
numpad0 6y ago
Living in an autocracy is perfectly comfortable up until very moment it no longer is
drusepth 6y ago
I moved/consolidated from GoDaddy and 101domain to Google Domains because of the support I've gotten from Google in the past (on Nexus/Pixel devices, Apps, Fiber, Fi, Stadia, etc). I always assume the people complaining about nonexistent support from Google are trying to get support for something they aren't paying for. You pay for Domains, and the support reflects that. You probably can't get support for getting locked out of a consumer Gmail account or help uploading a YouTube video.
- dannyw 6y ago
  As a paying G Suite customer, all of my support experiences have been horrendous, including trying to unlock an employee’s account that was locked for “spam”. The support agent couldn’t do a single thing but tell me to wait for the possibly robotic appeals process.
coffeefirst 6y ago
Because I bought it 10 years ago, when Google was a very different organization, and moving would appear to risk some email downtime.
- jamieweb 6y ago
  You can transfer a domain with no downtime. The name servers will remain during the transfer, so as long as your DNS isn't dependent on the domain registrar, you'll be fine. If you are using the registrar's built-in DNS hosting, move away from this first, which can also be done with no downtime.
walrus01 6y ago
In terms of being able to open a ticket and get a response from a real human, for .ca domains the registrar canspace is quite responsive.

TeMPOraL 6y ago

> Just out of curiosity- when Google is infamous for hard-to-reach human support, what in the Internet would make anyone interested to register their domain with them? I think that, despite what frequenting HN may make you think, most people using Google's services - even the more complex or paid ones - aren't aware of the problems with support.

numpad0 6y ago

Living in an autocracy is perfectly comfortable up until very moment it no longer is

drusepth 6y ago

I moved/consolidated from GoDaddy and 101domain to Google Domains because of the support I've gotten from Google in the past (on Nexus/Pixel devices, Apps, Fiber, Fi, Stadia, etc). I always assume the people complaining about nonexistent support from Google are trying to get support for something they aren't paying for. You pay for Domains, and the support reflects that. You probably can't get support for getting locked out of a consumer Gmail account or help uploading a YouTube video.

dannyw 6y ago
As a paying G Suite customer, all of my support experiences have been horrendous, including trying to unlock an employee’s account that was locked for “spam”. The support agent couldn’t do a single thing but tell me to wait for the possibly robotic appeals process.

coffeefirst 6y ago

Because I bought it 10 years ago, when Google was a very different organization, and moving would appear to risk some email downtime.

jamieweb 6y ago
You can transfer a domain with no downtime. The name servers will remain during the transfer, so as long as your DNS isn't dependent on the domain registrar, you'll be fine. If you are using the registrar's built-in DNS hosting, move away from this first, which can also be done with no downtime.

walrus01 6y ago

In terms of being able to open a ticket and get a response from a real human, for .ca domains the registrar canspace is quite responsive.