> The cloud industry as a whole might have that conflict of interest. IaaS providers (and maybe PaaS providers) have that conflict of interest. SaaS providers

> The cloud industry as a whole might have that conflict of interest. IaaS providers (and maybe PaaS providers) have that conflict of interest. SaaS providers certainly don't. If the customer only pays for actions performed, you have an incentive to do it with as little resources as possible. Disclosure: I work in the internal cloud unit of a company offering SaaS.