From the article: "Businesses can’t make their products usable by just painting a thick coat of usability over their already functioning complex applications.

From the article: "Businesses can’t make their products usable by just painting a thick coat of usability over their already functioning complex applications. " I don't know about you, but I can think of more than a few products where layering on a thick coat of usability might not solve all their problems, but it would be a jolly good start.