My experience on the phone differs from yours. My customizations (low salt diet or other health requirements) are ignored or done incorrectly or misunderstood

My experience on the phone differs from yours. My customizations (low salt diet or other health requirements) are ignored or done incorrectly or misunderstood due to my accent or just background noise; I have to repeat the credit card twice since it was mis-keyed; I can't save my favorites as different people pick up the phone, so starting from scratch each time. And when I pick up my order, I discover only too late what's missing and have to decipher a scrawled notepad stapled to a bag to see if it was even listed. I agree, onboarding on these apps is miserable. But the benefits of a digital order, when done correctly, can really be better for some consumer cases than the voice call.