3 ms·

It's strange that they have to ask for those details. I wonder what software they use and why it doesn't look up the customer record based on caller ID, as soon

It's strange that they have to ask for those details. I wonder what software they use and why it doesn't look up the customer record based on caller ID, as soon as the phone starts ringing.

wruza 6y ago
Because it’s a phone and a software, and these are two separate tools?
tomc1985 6y ago
What's funny is I have started to notice restaurants remembering my name when I give them my phone number. Perhaps their POS systems finally have some rudimentary CRM. So we're almost there!