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I beg to differ. None of the places I've placed orders with (and I've been doing it a lot what with quarantine) have ever asked for CC over-the-phone. Most just
by tomc1985 6y ago
I beg to differ. None of the places I've placed orders with (and I've been doing it a lot what with quarantine) have ever asked for CC over-the-phone. Most just want my name, some a phone number. Ordering usually takes less time than it would to fiddle about with a bunch of dropdowns, even if it had my customer information already saved.
- a_e_k 6y agoSpeaking of information already saved, one of my favorite pizza places has my order history keyed to my phone number. Ordering ahead usually comes down to dialing them up, giving my name and phone number and telling them I'd like the same as last time. They read it off to me to confirm, quote me a waiting time, and that's that. Start to finish, the call is probably less than thirty seconds.
- tomc1985 6y agoExactly. For most of my usual spots, someone picks up on the first ring, I place my order, they ask my name, and that's it
- cortesoft 6y agoOne of the coolest parts of GH and DD, though, is being able to try a new restaurant without having to enter any new information. Also, calling on the phone is not always easy; I often place orders on my phone while simultaneously on a work call, or putting my kid down for a nap, or doing something else where speaking is not easy.
- rahimnathwani 6y agoIt's strange that they have to ask for those details. I wonder what software they use and why it doesn't look up the customer record based on caller ID, as soon as the phone starts ringing.
- cortesoft 6y agoAre you paying with cash? Is this for a delivery or pick up? I am confused as to how they are getting the money from you.
- BeetleB 6y agoPick up. Probably less than 5% of restaurants do delivery. If you count chains as one restaurant, then probably less than 1% of restaurants do delivery. I, um, take it you don't do this often :-)
- cortesoft 6y agoI order food 2-3 nights a week, mostly using Grubhub and DoorDash. I occasionally order from some restaurants that aren't on those platforms, too. They all do delivery, and I pay online.
- BeetleB 6y agoMost Grubhub and Doordash restaurants don't do delivery. When I say "they don't do delivery", I mean the restaurant doesn't do delivery. DD or GH provide the service to you. But if you call the restaurant directly, they'll tell you they don't do it on their own. Which was the context of this conversation ("Why don't people directly call the restaurants instead of using GH?").
- tomc1985 6y agoI try not to use those services too often. I don't agree with their dishonest pricing and predatory business practices. As another commenter mentioned, those restaurants don't do delivery -- your postmate or whatever is working for postmates, not the restaurant. I've been doing a lot of takeout as most days its my only trip out of the house
- cortesoft 6y agoI am stuck at home with young children, and I don't feel comfortable bringing them out at this time.