Despite the other comments, I think you make a very valuable point. Take out the "customer" angle and I think they'd also agree. It's really thinking about the

Despite the other comments, I think you make a very valuable point. Take out the "customer" angle and I think they'd also agree. It's really thinking about the problem, working the problem and solving the problem. Thinking about and working on your toolset is not solving the problem. Whether the problem is yours or your customer's makes little difference.