4 ms·
Isn't the money-back/satisfaction guarantee primarily a US thing? (OP is in Barcelona.)
by kranner 6y ago
Isn't the money-back/satisfaction guarantee primarily a US thing? (OP is in Barcelona.)
- jack_pp 6y agoEU requires a mandatory return policy of atleast 14 days for online purchases afaik
- p_l 6y agoDevil is in the details. Also, somehow, the "buy-test-return" mentality simply isn't present around Europe, at least never seen it as anything other than exceptional.
- jack_pp 6y agoI've been sort of abusing it since it became available to the point that I won't even consider buying any electronics over 200$ that I can not return or atleast test in advance until I'm sure I'll be satisfied with the purchase. But you are right, where I'm from (Romania) people look at me in disbelief when I suggest it, thinking that the companies will punish them if they do it when that's not really true.
- drclau 6y agoI have used it many times over the years. Never abused it though. I only buy things that I plan to keep, and do my research prior to ordering. Nevertheless, I still had to use it occasionally. Currently I literally only buy electronics from stores that I know deal fast with returns, either via returning the money or replacement. Edit: In fact, I had way better experiences with this law, in comparison to warranty claims.
- tluyben2 6y agoThere is (at least in Spain) something similar for offline purchases; I have been returning stuff that was just not satisfactory fo a while and no-one bats an eye.