Always. Clients always like their solution to be personalized for their specific needs. No 2 shops are alike even if they are across each other on same street.

Always. Clients always like their solution to be personalized for their specific needs. No 2 shops are alike even if they are across each other on same street. Usually the custom work comes in form of: a). hardware used hence interfacing with it is custom and b). reports as each client has its own idea of how data should look in front of their eyes.