This sort of problem can be generalized I think to a lot of software design problems, including the sort of things I'm assigned at work (even though very mundan

This sort of problem can be generalized I think to a lot of software design problems, including the sort of things I'm assigned at work (even though very mundane and boring as I'm not a real software engineer). People say "make a program that does <thing> for me". And maybe you whip up something that does 50%, or 80% or 99.5%. But that only makes them more unhappy when it fails. A partial solution is no solution. So, you have to come up with a model for humans to be augmented by the software. Rather than trusting it to make the decisions, the software needs to take a large amount of data and clarify and distill it so humans can more easily make the decisions. But people always want to avoid making decisions. That's why managers/leaders have so much power even though they tend to be despised and seem incompetent.