2 ms·
Engineering is the resource you apply when you want to scale, as Google always does. The engineering they already have is doing the work of thousands (or perhap
by otterley 6y ago
Engineering is the resource you apply when you want to scale, as Google always does. The engineering they already have is doing the work of thousands (or perhaps orders of magnitude higher) of customer support people.
Paying people to manually scrub data is possible, but extremely expensive at scale. I assume that the folks in charge of the business are looking at the numbers very carefully to see what justifies that kind of very expensive personnel investment and what doesn't. Also, I suspect that a lot of people will be angry that they have to pay to correct Google's mistakes, especially if their competitors don't. That's not the kind of business model I'd want to be involved in.
- reaperducer 6y agoPaying people to manually scrub data is possible, but extremely expensive at scale And yet thousands of companies, large and small, have done it for at least a century, even back to the times of paper records. Google doesn't get a pass on laziness because it used to be a tech company.
- otterley 6y agoI assume, then, that you would like to pay for long distance phone calls by the minute again, so that you can have a printed yellow pages that is about as accurate as Google is when it goes to press, but less accurate the day it's delivered? The only businesses who care about the accuracy of their data are ones who depend on it to make money. In order for this to make sense, one has to deeply understand incentives.