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I am surprised at the poor economics behind Eventbrite. In 2019, they lost a cool $26 million with a -21% margin. What are their major unit cost items? At the r

I am surprised at the poor economics behind Eventbrite. In 2019, they lost a cool $26 million with a -21% margin. What are their major unit cost items? At the risk of sounding ignorant, isn't it just a website?

naravara 6y ago
>At the risk of sounding ignorant, isn't it just a website? A website with a gigantic sales and account management apparatus behind it. The costs are centered around acquiring and retaining users/customers, including a big customer support footprint.
redisman 6y ago
I’m pretty sure 99% of the companies people on this website work for could be described as “just a website” if you want to be snarky
- MattGaiser 6y ago
  Yeah, but there is physical and people infrastructure behind many websites. Uber/DoorDash/Lyft have drivers and cars. My organization has large parking garages. GoPro makes hardware. Zoom has horrendous bandwidth costs and requires a ton of servers. They all have some element of their business which doesn't meaningfully scale exponentially. What does EventBrite have that would be like that?
  - jankassens 6y ago
    - Sales staff to get event organizers to use their platform and help with setup. - Customer support to deal with issues. - Maybe loss and employees to deal with fraud of some kind (since payments are involved).