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I've always rented from Hertz because they've historically been the least hassle, if more expensive than Enterprise. I live in downtown Toronto and don't own a

I've always rented from Hertz because they've historically been the least hassle, if more expensive than Enterprise. I live in downtown Toronto and don't own a car. I use car sharing for local needs, but the traditional car rental companies for when I need to leave the city. Enterprise has been consistently terrible. On multiple occasions I've had to wait hours past my scheduled pick-up time due to either understaffing, overbooking, and/or due to other events. Enterprise apparently has a deal with insurance companies where they loan cars after accidents. I once had to wait 12 hours for a car as they were over-booked due to accidents after a snow storm. One time I was rear-ended in an enterprise-rented car. The other person's insurance dealt with the damages, but 18 months later they called me up, demanding payment for the time the car was in the shop. I used to rent from national/alamo as they would rent to me w/o mandatory extra insurance when I was under 25. They were bought out by enterprise and almost immediately went downhill. Hertz has always had a car available when promised. I can also take the rentals across the border to the US w/o extra fees. Twice they had to upsize my car for whatever reasons and they gave me a discount to deal with the greater fuel consumption. As somebody who is a loyal Hertz customer, I worry what the company will look like after the bankruptcy.

yardie 6y ago
I've also had similar experiences with Enterprise. The outcome was different. In a few cases I've driven off with cars from their luxury fleet because the car I had reserved, midsize SUV, was unavailable. So for $50/day/weekend I've driven XC90, Escalade, and a F150. But I've never had to wait 12 hours. They'd call in a car from another location before that would happen. Also, great experiences with Hertz. I've rented through them in many countries and it's always been great service.
microtherion 6y ago
What I liked about Hertz was being able to choose a particular from a collection of models in the chosen size category, which allowed me to get the combination of CarPlay and rear camera that I liked. As for the article blaming their fleet for sticking with sedans for too long, to me as a European traveler, this is a feature. One time, I rented from a different company, which "generously" stuck me with some monster SUV, and I mostly hated the experience.
- chadash 6y ago
  > As for the article blaming their fleet for sticking with sedans for too long, to me as a European traveler, this is a feature. One time, I rented from a different company, which "generously" stuck me with some monster SUV, and I mostly hated the experience. I also like sedans, particularly small ones that don't use much fuel. And all of the rental companies have sedans in their fleets. The issue is that they depreciate quickly because of Americans' preferences for trucks and SUVs. I'm gonna make up some numbers here, but they illustrate the point. A Toyota Tacoma that costs $30,000 new might retain 75% of it's value after 3 years and 30,000 miles (these numbers are approximate). So you sell it for $22,500 and you take a $7,500 depreciation hit. Meanwhile, an Hyundai Elantra that costs $21,000 retains 55% of it's value over that same period, so you can sell it for $11,500 and take a $9,450 depreciation hit. As a general rule, trucks seem to retain their value very well, followed by SUVs and then sedans (at least in the US). Luxury sedans devalue the most. The issue that Hertz had is that they bought a bunch of sedans and then the market preference shifted heavily to SUVs (with oil prices being low). So their initial calculations showed that they'd be able to sell their cars on the used market for price $X, but then they ended up being worth a lower amount, $Y, when consumer preferences shifted.
  - microtherion 6y ago
    Thanks for the explanation! This seems very plausible to me, but I wonder why that is so. I can understand trucks retaining their value, as there is a clientele who drives them for utilitarian reasons (though not necessarily the ones who buy them new). I can understand why luxury sedans devalue quickly, as they are bought for prestige. But it is not self evident to me why SUVs would have superior utilitarian value to regular sedans.
    - L_Rahman 6y ago
      They do not. The higher price for the SUV is a product of American market preferences for SUVs that have nothing to do with utility and everything to do with branding and self-image.
    - chadash 6y ago
m463 6y ago
I have always liked enterprise. You could sometimes get pretty interesting cars from them.
namdnay 6y ago
I can’t remember if I’ve ever seen Sixt in North America? They’re definitely one step above the rest here in Europe
- ballenf 6y ago
  They have locations at larger US airports. I've used them a few times and never had a bad experience.
- jsight 6y ago
  I've used them once in Florida. I've noticed that they do not seem to have as many locations here as they used to, though.
- rconti 6y ago
  They're a step above in the US as well. I rent from them whenever possible. Their vehicle selection is relatively small, they have few outlets, and I can't say they have the best (or most uniform) service. But they're the only agency that actually rents cars I have any desire to drive. I got a brand new full-size Volvo S90 sedan for what all the other agencies charge for a janky Corolla or something. And this wasn't a lucky upgrade scenario, they just had better cars at lower prices when booking.
  - decafninja 6y ago
    Rented a Jaguar F-Type from Sixt during a trip to Miami. Service was great, car was awesome, and I paid around the same I would have for a 4cylinder Mustang from somewhere else.
inetsee 6y ago
I hated Hertz with a passion. On one occasion I reserved a compact car. When I arrived they didn't have any available, so they "upgraded" me to an Infiniti Q60. The Q60 is a two-door car; the other couple we were traveling with were older and it would have been extremely difficult for them to get in and out of the back seat. Fortunately, they had rented an SUV, so when we went to the same places on our trip we went in their car. The trunk on the Q60 wasn't big enough to hold all our luggage, the car required super-premium gas, it got crap gas mileage, and after the trip Hertz tried to bill me $150 for gas, even though I had paid the premium for a gas fill up at the end. I swore I would NEVER rent from Hertz again. I even cancelled a reservation I had with Dollar Rent-a-car when I discovered that they were owned by Hertz.
- hylaride 6y ago
  I generally have a 3-strikes rule with companies. Single-bad experiences can be for any number of reasons. The person you dealt could have been a jerk or going through a divorce, or whatever. If I got a rental car that required premium gas, I'd still fill it with regular. That being said, I hear you.
FireBeyond 6y ago
> I've always rented from Hertz because they've historically been the least hassle, if more expensive than Enterprise. The only company that insisted on doing a personal credit pull for a rental that was being paid for on corporate card. And then declined me because "details didn't match". And then (initially) refused to refund my prepaid rental. Enterprise on the other hand has always been a cakewalk for me.

yardie 6y ago

I've also had similar experiences with Enterprise. The outcome was different. In a few cases I've driven off with cars from their luxury fleet because the car I had reserved, midsize SUV, was unavailable. So for $50/day/weekend I've driven XC90, Escalade, and a F150. But I've never had to wait 12 hours. They'd call in a car from another location before that would happen. Also, great experiences with Hertz. I've rented through them in many countries and it's always been great service.

microtherion 6y ago

What I liked about Hertz was being able to choose a particular from a collection of models in the chosen size category, which allowed me to get the combination of CarPlay and rear camera that I liked. As for the article blaming their fleet for sticking with sedans for too long, to me as a European traveler, this is a feature. One time, I rented from a different company, which "generously" stuck me with some monster SUV, and I mostly hated the experience.

chadash 6y ago
> As for the article blaming their fleet for sticking with sedans for too long, to me as a European traveler, this is a feature. One time, I rented from a different company, which "generously" stuck me with some monster SUV, and I mostly hated the experience. I also like sedans, particularly small ones that don't use much fuel. And all of the rental companies have sedans in their fleets. The issue is that they depreciate quickly because of Americans' preferences for trucks and SUVs. I'm gonna make up some numbers here, but they illustrate the point. A Toyota Tacoma that costs $30,000 new might retain 75% of it's value after 3 years and 30,000 miles (these numbers are approximate). So you sell it for $22,500 and you take a $7,500 depreciation hit. Meanwhile, an Hyundai Elantra that costs $21,000 retains 55% of it's value over that same period, so you can sell it for $11,500 and take a $9,450 depreciation hit. As a general rule, trucks seem to retain their value very well, followed by SUVs and then sedans (at least in the US). Luxury sedans devalue the most. The issue that Hertz had is that they bought a bunch of sedans and then the market preference shifted heavily to SUVs (with oil prices being low). So their initial calculations showed that they'd be able to sell their cars on the used market for price $X, but then they ended up being worth a lower amount, $Y, when consumer preferences shifted.
- microtherion 6y ago
  Thanks for the explanation! This seems very plausible to me, but I wonder why that is so. I can understand trucks retaining their value, as there is a clientele who drives them for utilitarian reasons (though not necessarily the ones who buy them new). I can understand why luxury sedans devalue quickly, as they are bought for prestige. But it is not self evident to me why SUVs would have superior utilitarian value to regular sedans.
  - L_Rahman 6y ago
    They do not. The higher price for the SUV is a product of American market preferences for SUVs that have nothing to do with utility and everything to do with branding and self-image.
  - chadash 6y ago

m463 6y ago

I have always liked enterprise. You could sometimes get pretty interesting cars from them.

namdnay 6y ago

I can’t remember if I’ve ever seen Sixt in North America? They’re definitely one step above the rest here in Europe

ballenf 6y ago
They have locations at larger US airports. I've used them a few times and never had a bad experience.
jsight 6y ago
I've used them once in Florida. I've noticed that they do not seem to have as many locations here as they used to, though.
rconti 6y ago
They're a step above in the US as well. I rent from them whenever possible. Their vehicle selection is relatively small, they have few outlets, and I can't say they have the best (or most uniform) service. But they're the only agency that actually rents cars I have any desire to drive. I got a brand new full-size Volvo S90 sedan for what all the other agencies charge for a janky Corolla or something. And this wasn't a lucky upgrade scenario, they just had better cars at lower prices when booking.
- decafninja 6y ago
  Rented a Jaguar F-Type from Sixt during a trip to Miami. Service was great, car was awesome, and I paid around the same I would have for a 4cylinder Mustang from somewhere else.

inetsee 6y ago

I hated Hertz with a passion. On one occasion I reserved a compact car. When I arrived they didn't have any available, so they "upgraded" me to an Infiniti Q60. The Q60 is a two-door car; the other couple we were traveling with were older and it would have been extremely difficult for them to get in and out of the back seat. Fortunately, they had rented an SUV, so when we went to the same places on our trip we went in their car. The trunk on the Q60 wasn't big enough to hold all our luggage, the car required super-premium gas, it got crap gas mileage, and after the trip Hertz tried to bill me $150 for gas, even though I had paid the premium for a gas fill up at the end. I swore I would NEVER rent from Hertz again. I even cancelled a reservation I had with Dollar Rent-a-car when I discovered that they were owned by Hertz.

hylaride 6y ago
I generally have a 3-strikes rule with companies. Single-bad experiences can be for any number of reasons. The person you dealt could have been a jerk or going through a divorce, or whatever. If I got a rental car that required premium gas, I'd still fill it with regular. That being said, I hear you.

FireBeyond 6y ago

> I've always rented from Hertz because they've historically been the least hassle, if more expensive than Enterprise. The only company that insisted on doing a personal credit pull for a rental that was being paid for on corporate card. And then declined me because "details didn't match". And then (initially) refused to refund my prepaid rental. Enterprise on the other hand has always been a cakewalk for me.