Some may be sympathetic to Google not providing enough customer support for tricky issues. But here's a much simpler problem I've had. I have a Google My Busi

Some may be sympathetic to Google not providing enough customer support for tricky issues. But here's a much simpler problem I've had. I have a Google My Business account which was long ago properly authorized and verified for a business at a particular location. Verified by landline phone, photos, etc. One day some random member of the public put in some incorrect information. I didn't notice the change for about 6 months. Now, even though I created, control, have verified etc, the Google My Business account for that data, and theoretically I'm the only person with that level of control over the business listing... I'm "not authorised" to correct the information via Google My Business itself. Wtf?! Isn't that what it is for? I can still login to Google My Business. I can edit some fields - I'm still regarded as the authority for sensitive things like phone number. So they haven't removed my special status (nobody else can edit the phone number). Rather, some things in Google My Business which are editable fields and the UI invites me to edit, give "not authorised" when I submit. That was surprising, I thought I was the authority. After trying every option, I tried Google's online support from Google My Business. It said I'd get a response in a few days; in reality it took longer than a month to get a terse and useless reply. I sent a few messages in that time, basically asking "is there anyone there"? Eventually I did speak with someone at Google about this. They told me that I needed to go through the whole "prove your business is what you say it is and not what a random member of the public said it is" verification rigmarole all over again, with photos, etc. In the circumstances I was not able to do so (I wasn't on site enough any more, and our office wasn't as visually distinctive any more). I'm asking myself, what is the point of a verified Google My Business account if randoms can override the business owner and lock them out anyway??! That was last time. Before that, it took 2 years to remove an incorrect address and location for the business. I don't think that can be put down to "limited staff for customer support". I put it down to poor & misleading system design. What is the point in telling people to get, verify and maintain Google My Business account, only to subtly not mention that it still isn't authoritative data for your listing, and the owner may get overridden by randoms. Probably without noticing for a long time.