Endless data analysis probably told them 99.99% of consumers will never need support for any free product. I updated some opening hours and needed to delete a

Endless data analysis probably told them 99.99% of consumers will never need support for any free product. I updated some opening hours and needed to delete a dead link on the search engine. All this stuff is automated and works great. Unfortunately this means there are still something like half a million edge cases that get issues like unwarranted account lockouts.