3 ms·

One of the main problems with these giant mega corporation is that they don't have the bandwidth to interact with people and there is no recourse for people whe

One of the main problems with these giant mega corporation is that they don't have the bandwidth to interact with people and there is no recourse for people when things to wrong. Corporations are negligent by design and the worst part is that the government allows them to keep sweeping problems under the carpet at no cost to them. Because of their scale, corporations are harming millions of people in thousands of different ways through their neglect but because the level of neglect is subtle when mentioned in a court room setting, these corporations are not being punished for the real damage that they cause.

diggan 6y ago
This is not a "giant mega corporation" issue, it's a Google issue, because they simply do not prioritize customer support at all. Now I'm neither an Apple fan nor Microsoft fan (don't like their business decisions at all), but I have been required to deal with their customer support at times. It's actually possible to get your hands on a real human to get support, so you can solve stuff. The same cannot be said for Google.
- elcomet 6y ago
  It is, because they have almost a monopoly on maps. Apple maps can be an alternative, but only to iOS users, which is far from the majority of people on earth. So they don't actually need to prioritize customer support. Why would they, there is no real alternative ?
- tempodox 6y ago
  They literally own half the internet but they are too cheap to give any kind of support to paying customers. What is all the technical excellence good for when they're unwilling and unable to present a human face?
- izacus 6y ago
  > Now I'm neither an Apple fan nor Microsoft fan (don't like their business decisions at all), but I have been required to deal with their customer support at times. It's actually possible to get your hands on a real human to get support, so you can solve stuff. Did you actually get customer support for Apple Maps? Because they've been completely ignoring my updates to their mistakes in my area and have been pretty much the same as Google in that respect. Except that at least Google Maps are correct.
- cryptica 6y ago
  When you do manage to reach a real person though, more often then not you get to a point where even that real person is constrained by the system within which they operate and they are not able to help you.

diggan 6y ago

This is not a "giant mega corporation" issue, it's a Google issue, because they simply do not prioritize customer support at all. Now I'm neither an Apple fan nor Microsoft fan (don't like their business decisions at all), but I have been required to deal with their customer support at times. It's actually possible to get your hands on a real human to get support, so you can solve stuff. The same cannot be said for Google.

elcomet 6y ago
It is, because they have almost a monopoly on maps. Apple maps can be an alternative, but only to iOS users, which is far from the majority of people on earth. So they don't actually need to prioritize customer support. Why would they, there is no real alternative ?
tempodox 6y ago
They literally own half the internet but they are too cheap to give any kind of support to paying customers. What is all the technical excellence good for when they're unwilling and unable to present a human face?
izacus 6y ago
> Now I'm neither an Apple fan nor Microsoft fan (don't like their business decisions at all), but I have been required to deal with their customer support at times. It's actually possible to get your hands on a real human to get support, so you can solve stuff. Did you actually get customer support for Apple Maps? Because they've been completely ignoring my updates to their mistakes in my area and have been pretty much the same as Google in that respect. Except that at least Google Maps are correct.
cryptica 6y ago
When you do manage to reach a real person though, more often then not you get to a point where even that real person is constrained by the system within which they operate and they are not able to help you.