4 ms·

I think, We haven't seen single week in 2020, where Google didn't fail to make it front page for worst customer support and for their evil practices.

jldugger 6y ago
Except when the headline says 'competitor' the truth seems to be 'coworker'.
- Can_Not 6y ago
  Except in their industry they are still competitors even if they've chosen to be co-workers to save on costs like office space and marketing.
  - jldugger 6y ago
    In a sense, everyone is. Want that promotion? Better be going 'above and beyond.' Even just choosing who to lay off is competitive.
izacus 6y ago
Yes, on Reddit that's called a circle jerk. Before that it was Uber, Facebook, Microsoft, Linux, you name it.
- Can_Not 6y ago
  You can't just call everyone who notices something a "circle jerk" without any further elaboration or substance.
  - freshbob 6y ago
    I don't think you know what a "circle jerk" is. Hint: it's not a jerk who likes circles.
jaclaz 6y ago
Yep, still, this happens once, twice, thrice a week, if we multiply these for (say) x1000 (to take into account those that do not land on HN), that is 3,000 cases (most of them extremely simple to solve, actually no-brainers) per week. Assuming that these kind of issues can be solved in next-to-no-time by any employee (i.e. there is no need to have top notch programmers and engineers to solve them) and that any employee can solve 20 (probably many more) of these little problems per day, all that would be needed is 30 people + maybe a coordinator. 30x60,000 US$/year + 1x150,000 + 50,000 other expenses = 2,000,000 US$/year, a lot of money but you need to put it into perspective. So it revolves around - as always - greed Google/Alphabet had a net income of $6.8 billion in 1st quarter 2020: https://venturebeat.com/2020/04/28/alphabet-earnings-q1-2020/ https://venturebeat.com/2020/04/28/alphabet-earnings-q1-2020... So, with as little as 2/6800=0.03% of their net income they could solve these little issues and have not this public bad naming, so this "we won't fix it" attitude cannot but be a voluntary choice.

jldugger 6y ago

Except when the headline says 'competitor' the truth seems to be 'coworker'.

Can_Not 6y ago
Except in their industry they are still competitors even if they've chosen to be co-workers to save on costs like office space and marketing.
- jldugger 6y ago
  In a sense, everyone is. Want that promotion? Better be going 'above and beyond.' Even just choosing who to lay off is competitive.

izacus 6y ago

Yes, on Reddit that's called a circle jerk. Before that it was Uber, Facebook, Microsoft, Linux, you name it.

Can_Not 6y ago
You can't just call everyone who notices something a "circle jerk" without any further elaboration or substance.
- freshbob 6y ago
  I don't think you know what a "circle jerk" is. Hint: it's not a jerk who likes circles.

jaclaz 6y ago

Yep, still, this happens once, twice, thrice a week, if we multiply these for (say) x1000 (to take into account those that do not land on HN), that is 3,000 cases (most of them extremely simple to solve, actually no-brainers) per week. Assuming that these kind of issues can be solved in next-to-no-time by any employee (i.e. there is no need to have top notch programmers and engineers to solve them) and that any employee can solve 20 (probably many more) of these little problems per day, all that would be needed is 30 people + maybe a coordinator. 30x60,000 US$/year + 1x150,000 + 50,000 other expenses = 2,000,000 US$/year, a lot of money but you need to put it into perspective. So it revolves around - as always - greed Google/Alphabet had a net income of $6.8 billion in 1st quarter 2020: https://venturebeat.com/2020/04/28/alphabet-earnings-q1-2020/ https://venturebeat.com/2020/04/28/alphabet-earnings-q1-2020... So, with as little as 2/6800=0.03% of their net income they could solve these little issues and have not this public bad naming, so this "we won't fix it" attitude cannot but be a voluntary choice.