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You'd be surprised, Chick-fil-a has a TON of fraud to deal with given their food's popularity. They push the "convenience" of the mobile app (and it is in some
by kirse 6y ago
You'd be surprised, Chick-fil-a has a TON of fraud to deal with given their food's popularity. They push the "convenience" of the mobile app (and it is in some ways), but coupon fraud was also a big hidden reason driving that; basically all paper vouchers or barcode-based coupons moved over to app-only. Same for their Christmas calendars that used to be paper coupons + those receipt-based "Free Sandwich" surveys, etc... all have been clamped down with vastly increased security over the years.
- salawat 6y agoThere might be a bit more sympathy for their plight, and a self-correcting problem if they'd explain why they were doing it. Sometimes just by pointing out that it's an issue, people will start to adjust their behavior to make it not an issue anymore. There'll always be some ne'er-do-wells, but if we let that deconstruct our expectation of positive respect for one another's time and stuff, well... You reap what you sow.