It was the other way around for me. I used to use hangouts for personal calls and zoom for work calls. Zoom was so much better I started using it for personal c

It was the other way around for me. I used to use hangouts for personal calls and zoom for work calls. Zoom was so much better I started using it for personal calls. My friends at some of the “popular” companies who use their in house tools bemoan how much they suck compared to Zoom now. So yes you’re right. But outside those popular companies zoom and webex has been the standard enterprise tools. Zoom especially has been popular among enterprises way before the pandemic. Edit: their conference room support with the iPad app was especially good. Most people won’t use that in a personal capacity. But it’s one of the biggest selling points at enterprises. People just find it easy to use. I don’t remember us calling “AV support” in a long time.