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Another thing you need to know. Zoom will charge you automatically next year, you have to cancel the subscription by yourself. What is disgusting is that the me

by okkaa 6y ago

Another thing you need to know. Zoom will charge you automatically next year, you have to cancel the subscription by yourself. What is disgusting is that the menu is hidden in the zoom webportal! I think 99.99% of the customers don't know it will renew(charge again) automatically and don't know how to cancel it.

yummypaint 6y ago
Hopefully this will cause a wave of chargebacks and zoom will get sanctioned in some way
- colejohnson66 6y ago
  Sanctioned under what CC rules? They provide a way to cancel your subscription (which just lets it run out) in the settings. Now, if they required you to, say, mail a letter to cancel, I could understand a chargeback. But a chargeback because you didn’t Google “how to cancel Zoom subscription” is overkill.
detaro 6y ago
Which service that gives "$X per year"/"$Y per month" pricing doesn't automatically renew? And at least for me, it clearly shows "$X billed today, recurring yearly/monthly payment $X" when going to order a subscription?
- okkaa 6y ago
  Zoom has no option to turn off Automatic Renewal
  - detaro 6y ago
    You can cancel and your subscription will keep running until the end date when it otherwise would renew. Exactly the same as Spotify, Netflix, and the majority of other subscription services that "99,99%" of customers likely are familiar with.
    - okkaa 6y ago
      Can you find the cancel subscription from the Zoom webportal? It is hidden!
      - detaro 6y ago
        "Billing" in the account settings seems like a fairly natural place for it?
      - dijksterhuis 6y ago
        Web portal > account/profile > account settings > billing Then there's an orange "add/edit subscription" link and a "cancel subscription" link. The process is well documented in an article on their help centre. A simple DuckDuckGo search brings up the help centre article as one of the first results.
dijksterhuis 6y ago
It's not hidden. It's documented in an article on the zoom help centre. Pretty much the exact opposite of hidden.

by okkaa 6y ago

yummypaint 6y ago

Hopefully this will cause a wave of chargebacks and zoom will get sanctioned in some way

colejohnson66 6y ago
Sanctioned under what CC rules? They provide a way to cancel your subscription (which just lets it run out) in the settings. Now, if they required you to, say, mail a letter to cancel, I could understand a chargeback. But a chargeback because you didn’t Google “how to cancel Zoom subscription” is overkill.

detaro 6y ago

Which service that gives "$X per year"/"$Y per month" pricing doesn't automatically renew? And at least for me, it clearly shows "$X billed today, recurring yearly/monthly payment $X" when going to order a subscription?

okkaa 6y ago
Zoom has no option to turn off Automatic Renewal
- detaro 6y ago
  You can cancel and your subscription will keep running until the end date when it otherwise would renew. Exactly the same as Spotify, Netflix, and the majority of other subscription services that "99,99%" of customers likely are familiar with.
  - okkaa 6y ago
    Can you find the cancel subscription from the Zoom webportal? It is hidden!
    - detaro 6y ago
      "Billing" in the account settings seems like a fairly natural place for it?
    - dijksterhuis 6y ago
      Web portal > account/profile > account settings > billing Then there's an orange "add/edit subscription" link and a "cancel subscription" link. The process is well documented in an article on their help centre. A simple DuckDuckGo search brings up the help centre article as one of the first results.

dijksterhuis 6y ago

It's not hidden. It's documented in an article on the zoom help centre. Pretty much the exact opposite of hidden.