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Apple bug tracker is so frustrating. They take forever to answer, and ask for things that you have already provided in your original issue. When you try to rep

by 4ad 6y ago

Apple bug tracker is so frustrating. They take forever to answer, and ask for things that you have already provided in your original issue. When you try to reproduce the bug on multiple versions, they close your bug if you reproduced it on beta versions, because beta versions are unsupported, even though the bug affects release versions. Sometimes this happens even if they asked you to try the beta version! The bugs are almost always closed as duplicate of another bug, which, of course, you can't see because the bug tracker is private. The bugs are never fixed, at least no bug that I have ever reported has been fixed. Years or months later after submitting a bug that happens not to be closed as duplicate of another bug, they get closed because a new version of macOS is released, and you are encouraged to resubmit your report if it still affects the new version, which inevitably it does... Even if the bug is in some open source component, and you provide a patch, it is ignored and eventually closed as explained above. It's a total waste of time and a pain in the ass to submit bugs to Apple.

threeseed 6y ago
You can’t see other people’s bug reports because they often contain screenshots or telemetry data which is confidential. And I believe the way Apple works is to look through Radar for important/widespread bugs, mark them for fixing in the next release, fix them and then ask you to retest. They aren’t just going through and fixing Radar’s one by one. Hence you get that frustrating experience where it looks like the bug is being ignored.
- luckman212 6y ago
  I wish that was how it worked, but my experience has been more like the parent poster's: long-standing easily reproducible bugs never fixed despite multiple reports and multiple major releases. I've never once been informed by Apple of a bug I submitted being fixed, or "asked to retest". Not being able to see the duplicate bug when your case is closed and marked as such feels like a slap in the face. I understand that some material could be confidential, but I would bet over 99% aren't. If someone has spent enough time to determine that my report X is a duplicate of Y, they could also determine if Y is confidential and if so, just flag it in the system to show up as redacted.
- saagarjha 6y ago
  > You can’t see other people’s bug reports because they often contain screenshots or telemetry data which is confidential. You know what would be great? If I could mark my bug as “please let everyone be able to find this”. But Apple refusing to add this feature shoes that they still do not fundamentally understand and/or care about how external feedback works.

by 4ad 6y ago

threeseed 6y ago

You can’t see other people’s bug reports because they often contain screenshots or telemetry data which is confidential. And I believe the way Apple works is to look through Radar for important/widespread bugs, mark them for fixing in the next release, fix them and then ask you to retest. They aren’t just going through and fixing Radar’s one by one. Hence you get that frustrating experience where it looks like the bug is being ignored.

luckman212 6y ago
I wish that was how it worked, but my experience has been more like the parent poster's: long-standing easily reproducible bugs never fixed despite multiple reports and multiple major releases. I've never once been informed by Apple of a bug I submitted being fixed, or "asked to retest". Not being able to see the duplicate bug when your case is closed and marked as such feels like a slap in the face. I understand that some material could be confidential, but I would bet over 99% aren't. If someone has spent enough time to determine that my report X is a duplicate of Y, they could also determine if Y is confidential and if so, just flag it in the system to show up as redacted.
saagarjha 6y ago
> You can’t see other people’s bug reports because they often contain screenshots or telemetry data which is confidential. You know what would be great? If I could mark my bug as “please let everyone be able to find this”. But Apple refusing to add this feature shoes that they still do not fundamentally understand and/or care about how external feedback works.