Eh, people in support work probably six solid hours very often. If there’s an outage or a problem, people in support can easily work 7 or 7 and a half hours of

Eh, people in support work probably six solid hours very often. If there’s an outage or a problem, people in support can easily work 7 or 7 and a half hours of taking calls practically non stop. And like you said, few people stick with it. Every place I’ve worked at, the Support department has extremely high turnover and people constantly trying to leave for a different department in the company, or a different role in a different company. Being constantly monitored, poor pay, not being able to go to company sponsored events (oh, at 2 PM we’re having a Zoom workout/meditation meeting, everyone is invited *except support they gotta stay on the phone), having to be above certain metrics, and having to talk to people that are generally neutral at best and extremely pissed at worst, is the perfect recipe for people to hate their job and to quit/leave the company/go to a different department ASAP.