I think the aspect he offers to someone that wants to stay at the job but do some remotely is still very applicable to today's WFH situation. The Parkinson's l

I think the aspect he offers to someone that wants to stay at the job but do some remotely is still very applicable to today's WFH situation. The Parkinson's law and 80/20 rule are great. I think more could be written about that idea of a FAQ that is maintained by customer service. This could be more broadly applicable to any documentation or how to material both internal and external to a company. Knowledge management is not an easy task.