4 ms·
Yes, but with caveats. This is what happened with call centers in the US which broadly went to places like India with big outsourcing firms. That back-fired bi
by code4tee 6y ago
Yes, but with caveats. This is what happened with call centers in the US which broadly went to places like India with big outsourcing firms.
That back-fired big time when the quality of service went to crap with companies rushing to bring these services back home.
Similar stories with tech outsourcing. There are things that have been successfully outsourced some functions to places like India, but there’s also a reason why high performing companies actually don’t seem to offshore key IP development efforts. The labor might be cheap but the true cost of bad quality is sky high.
So this will happen to an extent but cost can’t be the only factor driving decisions if the goal is long term success.
- non-entity 6y ago> That back-fired big time when the quality of service went to crap with companies rushing to bring these services back home. Ofc now many of these have gone to crap again now with full automation.