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Remote work is not the same as out-sourcing. Out-sourcing was a necessary evil and only worked for large/mature companies with carved out business processes tha
by yusufnb 6y ago
Remote work is not the same as out-sourcing. Out-sourcing was a necessary evil and only worked for large/mature companies with carved out business processes that could be offloaded. These companies were never remote-first.
With companies being forced to modify their internal processes to be remote-first, what they will realize is that remote does work once they align to it. And once they realize that, there is no stopping them. Since the benefits of having a remote first company well aligned to working efficiently far out-weigh the benefits of a co-located team.
- hellisothers 6y agoCan you provide an example where this worked for a large scale company? I’ve heard this at smaller companies but nowhere big
- lostinroutine 6y agoOne business process that is generally carved out well is customer support. Many large corps have offshore support centers. A sector that comes to mind is mobile-comm companies (e.g. T-Mobile).
- ghaff 6y agoAnd it's not really the same as a globally distributed company either. Plenty of companies have large software development offices in places like Eastern Europe which is a very different situation from outsourced call centers (cost is still one of the drivers, though not the only one).
- davedx 6y agoI think that's splitting hairs. For example a few years ago I worked with a programmer from India who was part of a "remote consulting company" based in the Netherlands. The experience of working with her was identical to working with the larger offshore companies based in India. As in, time zone, cultural and communication barriers were substantial and disruptive to our productivity.