There are a few problems with online groceries. 1. Out-of-stock substitutions. It depends on which low wage workers is picking the substitutes. They always pi

There are a few problems with online groceries. 1. Out-of-stock substitutions. It depends on which low wage workers is picking the substitutes. They always pick items that are either bigger or more expensive than what we ordered if they can but that doesn't always mean better. 1a. Out-of-stock, no substitutions. I suspect that this also depends on the worker. Before the pandemic, I just don't believe that the store is completely out of the items and any suitable alternatives. I think the worker just got lazy. 2. Shopping by pictures can be deceiving. We once ordered greens from the produce section. What we ended up with was enormous 2 foot stalks of greens rather than the "normal-sized" product. It wasn't the store's fault. It's just hard to tell the difference from a picture. 3. Not receiving part of the order. There have a few times from different places that we did not receive our whole order and we had to return (45 minute drive one way) to the store to get it. It was just store error and we weren't that diligent about checking every single bag before we left the store. All that being said, I think it is generally better than shopping in store. I think it's less emotional and more planned and therefore almost always cheaper.