I'm not trying to excuse their poor communication, I think the problem is that they have given the Tesla Stores a lot of autonomy in managing deliveries. That

I'm not trying to excuse their poor communication, I think the problem is that they have given the Tesla Stores a lot of autonomy in managing deliveries. That means the mothership is reliant on the Stores for status updates. That autonomy has benefits for some. In my case, our Model 3 was initially scheduled to be delivered to a Tesla Store an hour from our house. We called to see if we could have it delivered to the location 15 minutes away, they instead offered to deliver it to our home. The weekend before delivery we received a call from the location 15 minutes away saying they had the car and we could pick it up immediately if we didn't want to wait for them to arrange delivery.