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It seems highly dependent on which service center and who is assigned to you. I places two orders early this year and the first one the guy didn’t really respon
by dawnerd 6y ago
It seems highly dependent on which service center and who is assigned to you. I places two orders early this year and the first one the guy didn’t really respond to my emails at all but the second one was very responsive and proactive.
Regardless they really really need to work on this.
- cptskippy 6y agoAt one point they had CSRs that would manage you and it was similarly unresponsive. Having dealt with automotive service centers for 30+ years, it's just something I've come to expect. Some people are proactive, some people are reactive, and some people just don't give a flip.
- andrewmunsell 6y agoI actually have never received a pro-active contact from a human delivery specialist (so, do I even have anyone assigned to me?), via call, text, or email. The only call I've actually gotten from them was from the actual service center telling me that the car wasn't there yet. This morning has been a fun game of phone tag to figure out why the delivery was switched and who can confirm exactly how the car is going to be delivered :) Oddly, each person seems to have some bit of information that the other didn't have, even within the same role.