3 ms·
As an exercise, please do a back of an envelope calculation and estimate costs and features of a good (feel free to use your own definition) customer service fo
by tiborsaas 6y ago
As an exercise, please do a back of an envelope calculation and estimate costs and features of a good (feel free to use your own definition) customer service for a mainstream video streaming platform with users ranging from 3 to 99.
You have:
- 2 billion monthly active users
- 73% of US adults
- The most-downloaded iOS app in 2018
- As of December 2018, installed on 5 billion Android devices
- One billion hours of content viewed per day
- 500 hours of content uploaded every minute
https://www.businessofapps.com/data/youtube-statistics/ https://www.businessofapps.com/data/youtube-statistics/
- FeepingCreature 6y agoNone of those stats matter at all. The only one that matters is "how many complaint-review-hours do I get?" For instance, you might lower complaint-review-hours by letting complainants submit timestamps and prioritizing complaints with timestamps.
- tiborsaas 6y agoThey will in the next step if you thing through your idea. Let's put a number on the complaint-review-hours with the current stats. A human can do X cases/hour, but if you have more cases than humans can handle your backlog will start to grow steadily. At this point you either hire more people or start to automate things, after all you don't want a city of people moderating stuff. So what's your target number and what do you guess the actual number is?